Privacy Policy
Effective Date: 08/21/2025
Introduction
Flat Masters NY respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our flat roofing services in Queens, NY.
Information We Collect
Personal Information
When you contact us for flat roof repair, replacement, or installation services, we may collect:
Name and contact information including phone number, email address, and mailing address
Property address where roofing services are needed
Details about your roofing project or repair needs
Payment information when services are rendered
Automatically Collected Information
When you visit our website, we automatically collect:
IP address and browser type
Pages visited and time spent on our site
Device information and operating system
Referring website information
How We Use Your Information
We use your personal information to:
Provide flat roof repair, replacement, and installation services
Respond to your inquiries and service requests
Schedule appointments and property visits
Process payments for completed work
Send service updates and appointment reminders
Improve our website and services
Comply with legal requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who help us operate our business, such as payment processors, scheduling software, or marketing services. These providers are required to keep your information confidential.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure data storage systems
Limited access to personal information
Regular security assessments
Encrypted transmission of sensitive data
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
Remember your preferences
Analyze website traffic and usage
Improve our website functionality
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Your Rights and Choices
You have the right to:
Access the personal information we have about you
Request corrections to inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Withdraw consent where applicable
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records and contact information are typically retained for business and tax purposes as required by law.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: [email protected]
We will respond to your inquiries within a reasonable timeframe.
Geographic Scope
This Privacy Policy applies to our flat roofing services provided in Queens, NY and surrounding areas, and to visitors of our website regardless of location.
